Field Service 
Automation + Mechanical Engineering

Maximum availability for your production

Downtime is not an option.

With a professional field service for your esmo machines and production systems, you ensure the performance of your automation – today and in the long term.

esmo automation’s field service ensures that your special-purpose machinery operates reliably, faults are resolved quickly, and your production remains stable.
 

Request field service now and reduce downtime » 

[Translate to Englisch:] Full-Service-Maschinenbau: Entwicklung, Konstruktion und Automatisierung aus einer Hand

Full-service mechanical engineering
from a single source
all services seamlessly integrated

[Translate to Englisch:] Alle Engineering- und Produktionsabteilungen im Maschinenbau Inhouse: Konstruktion, Softwareentwicklung, Montage und Field Service

All departments
in-house
Mechanical design, software development, assembly + field service

[Translate to Englisch:] Ganzheitliche Maschinenlösungen im Sondermaschinenbau – individuell entwickelte Anlagen für industrielle Produktionsprozesse

Complete machines
instead of isolated individual solutions
Machinery and systems precisely tailored to your processes

[Translate to Englisch:] Durchgängige Projektverantwortung im Sondermaschinenbau – strukturierte Prozesse von Engineering bis Inbetriebnahme

End-to-end
project responsibility
Clear processes, short lines of communication, precise coordination, on-time delivery

Field Service Mechanical Engineering

Less downtime, greater planning reliability

Your systems are the backbone of your production. That is why it is not just about repairs – but about continuous operational reliability.

With our field service for automation and mechanical engineering, you benefit from:

  • stable production processes
  • reduced downtime
  • clearly defined points of contact
  • predictable service delivery

 

After acceptance of your machine, we take over ongoing support – structured, transparent and with clearly defined processes.

[Translate to Englisch:] Einstellung eines Robotergreifers in einer automatisierten Anlage
[Translate to Englisch:] Feinmontage einer Sondermaschine im Bereich Automatisierung

Your advantage with esmo field service in mechanical engineering

A dedicated contact who knows your machine

In service, speed matters – and so does understanding.

That is why, at esmo, you do not deal with changing contacts, but with a dedicated technical point of contact (POC).

For you, this means:

  • no time lost through repeated explanations
  • faster problem resolution
  • clear communication
  • coordinated deployment of all specialists

 

Especially in field service for automation and mechanical engineering, this model is a decisive advantage.

Request initial contact with esmo automation field service now » 

Service packages from esmo field service

Depending on your needs, you can choose between two models:

[Translate to Englisch:] Feinjustierung einer Automatisierungskomponente durch einen Techniker

Standard (BASIC): Flexibility without contractual commitment

Ideal for occasional support:

  • dedicated contact person
  • access to documentation
  • service on demand
[Translate to Englisch:] Montage eines Robotergreifers in einer Automatisierungsanlage

Premium: Maximum reliability for your production

For companies with high availability requirements:

  • prioritised handling
  • guaranteed response times
  • regular coordination meetings
  • annual maintenance
  • preferential terms

Request premium service now »

Structured processes, 
fast solutions

The service process is clearly defined to enable rapid response:

  1. fault report via ticket
  2. analysis by your dedicated contact
  3. resolution remotely or on site
  4. documentation and optimisation

 

This ensures transparency and fast results.

[Translate to Englisch:] Montagearbeiten an einer Sondermaschine im Bereich Automatisierung

Services across the entire lifecycle of your Machinery

with esmo field service for automation + mechanical engineering

You receive exactly the support your production needs – flexibly or as a structured service package.

Maintenance & inspection:
Stability instead of surprises

Regular maintenance reduces unplanned downtime and extends the service life of your systems.

Your benefits:

  • early detection of issues
  • optimised machine performance
  • improved planning reliability

Repair & troubleshooting:
Back to production quickly

In the event of a fault, every minute counts.

Our field service in mechanical engineering operates via a structured ticket system with clearly defined processes.

  • rapid initial response
  • remote diagnostics
  • targeted on-site interventions


Result: minimal downtime.

Remote field service: 
Immediate support without delay

Many issues can be resolved directly – without the need for on-site travel.

  • fast analysis
  • lower costs
  • reduced downtime


Remote support (only with your approval!): a key component of modern field service for automation and mechanical engineering.

Modernisation & upgrades: 
Keeping your system competitive

Technology evolves – your machines should too.

  • software updates
  • adaptations to new requirements
  • extensions available within the premium model

Spare parts: 
Availability when it matters

With fast delivery times and genuine parts, you safeguard your production.

  • direct supply 
  • recommended spare parts lists 
  • optimised inventory management 

Training & production support: 
Greater confidence in day-to-day operations

Well-trained staff reduce errors and increase efficiency.

  • faster onboarding 
  • safe operation 
  • more stable processes 

Support throughout the entire lifecycle of your esmo machine

From the first minute of production to continuous further development: 
our field service in mechanical engineering ensures that your system consistently delivers exactly what you need.

Request esmo field service now »

[Translate to Englisch:] Ingenieure präsentieren Komponenten für automatisierte Sondermaschinen in einer technischen Umgebung

Field service in mechanical engineering, 
that truly takes the pressure off

With the right service, you gain:

  • greater production reliability 
  • reduced downtime 
  • faster response times 
  • predictable costs 

 

  Increase reliability and reduce downtime with our field service »  

Why we focus on esmo machines

esmo field service for automation and mechanical engineering is deliberately designed for one thing: 
maximum quality and reliability for your production.

That is why the following applies: 
Our service is exclusively for machines and systems 
developed and built by esmo.

What does this mean for you in practice?

Quite simply: you benefit from a service that does not just “somehow help”, but delivers targeted and efficient solutions.

  • in-depth system understanding of your machine – from mechanics to software 
  • direct access to design and project data 
  • faster fault diagnosis without lengthy familiarisation 
  • sustainable solutions instead of short-term workarounds 


In field service for mechanical engineering, this expertise is crucial. Every special-purpose machine is unique – and that is exactly where our strength lies.

Our responsibility for your esmo machines

We believe in what we develop and build.
And that is exactly why we take responsibility for the reliable operation of our systems.

For you, this means:

  • clear responsibilities 
  • no interface losses 
  • no “trial and error” 
  • but well-founded, transparent solutions 


This creates confidence – both in day-to-day operations and in the event of a fault.

Your advantage: 
A service that truly knows your machine

Instead of investing time and cost in complex analysis of third-party systems, with us you receive:

  • fast, precise and cost-efficient support
  • service tailored to your machine from the outset
  • a team that understands your system down to the last detail


The result: less downtime, greater efficiency and long-term stable production.

Do you operate an esmo machine and want to optimise your service? Get in touch – we will support you in a targeted way.
 

Request premium field service for your esmo machine now »

[Translate to Englisch:] Automatisierte Rundtaktanlage mit mehreren Industrierobotern in einer hochmodernen Produktionsumgebung

FAQs – frequently asked questions about 
field service in mechanical engineering + automation

What does field service for automation and mechanical engineering include exactly?

Our field service for automation and mechanical engineering covers all services required to ensure the reliable operation of your systems:

  • maintenance and inspection 
  • repairs and troubleshooting 
  • remote support 
  • spare parts supply 
  • training and production support 


The goal is always: maximum system availability and minimal downtime.

How quickly will I receive support in the event of a fault?

This depends on the selected service model:

  • Standard (BASIC): handled based on availability 
  • Premium: guaranteed response time (e.g. max. 2 working days) 


In many cases, an initial analysis is carried out within a very short time via remote support, allowing issues to be quickly identified or resolved directly.

Your advantage: significantly reduced downtime

What is the advantage of having a dedicated point of contact (POC) in field service?

In field service for mechanical engineering, speed is crucial.

A dedicated point of contact means for you:

  • no repeated explanations 
  • faster problem resolution 
  • direct coordination of all specialists 
  • clear and efficient communication 


In short: less effort for you – faster results.

When is a premium service contract worthwhile?

A premium service contract is particularly worthwhile if:

  • your production requires high availability 
  • downtime results in high costs 
  • you require predictable service costs 
  • you need fast response times 


You benefit from prioritisation, structured processes and extended services that sustainably safeguard your production.

Can issues also be resolved without an on-site visit?

Yes – many issues can be resolved via remote support.

This means for you:

  • no waiting time for on-site travel 
  • faster problem resolution 
  • lower costs 


On-site deployment by our specialists is only carried out when necessary.

How does spare parts supply work?

You receive genuine spare parts directly from the manufacturer – quickly and reliably.

In addition, we support you with:

  • structured spare parts lists 
  • recommendations for inventory management 
  • fast worldwide delivery 


Result: less downtime due to missing parts

Does field service also support the optimisation and further development of machines?

Yes – particularly within the premium model.

In addition to standard service, we also offer:

  • modernisation and upgrades 
  • adaptations to new production requirements 
  • technical further development of your system 


This ensures your machine remains high-performing and future-proof in the long term.

How do I get started with esmo field service for mechanical engineering + automation?

Getting started is straightforward:

  1. contact us by email or phone 
  2. clarification of your requirements 
  3. selection of the appropriate service model 
  4. start of support by your dedicated point of contact 


You can get started at any time – with or without a service contract.

Arrange your no-obligation initial consultation with us here »

[Translate to Englisch:] Weltkarte mit den internationalen Standorten von esmo, einschließlich esmo USA in Kalifornien, esmo Germany HQ in Rosenheim/Raubling, esmo China in Shanghai, esmo Taiwan in Zhubei, esmo Asia in Singapur sowie Points of Contact in Indien, Thailand, Korea und den Philippinen.